Topic: Case 6.6


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How: The process of developing a case study:
Define the objective of the case study
Identify the important players within the organization, the “stakeholders”
Identify other target groups of the organization, whether clients or suppliers
State the official mission of the organization studied
State the historical mission of the organization
State the understood mission of the stakeholders in the organization
Scale the importance of stakeholders, whether in decision-making or effect of consequences
Outline the formal decision-making process
Note informal decision-making processes
Identify the process of production or service delivery
Identify support mechanisms
Identify competitors
What is the organizational context of the profession or of competitors?
State the major problem
State subsequent problems and implications
State the role of management
State the role of production/service providers
Identify strategic issues
Identify decisions needed to be made
Identify risk factors
Identify historical precedents
Define remedial options
Compare options as regards pros and cons, theory, risk factors
Make your recommendation and justify
Write an executive summary focusing on key elements

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