Impact of virtual assistants on the Sustainable Information and Corporate Governance on a British University


Gartner’s hype cycle forms a report and annual trend curve that depicts the advancement of any new technology in the market (Kyle Maxey 2013). According to a recent report, the relationship between technology and humans has advanced to higher levels with more indications of necessitated interactions being noticed. For instance, virtual customer agents and research assistants have been seen to be more preferred to human agents due to their efficiency and conveniences. This therefore, raises the question how best technology can be applied to improve and develop a sustainable Information and Corporate Governance in institutions and departments. This year trend has among other things, depicted a three state model that includes;

  1. Augmenting humans with technology. This model increases productivity by introducing new workforce that is efficient and sustainable.
  2. Machines have addressed numerous institutional and organizational challenges by replacing human personnel with virtual assistants. These challenges include but not limited to dangerous working conditions, high personnel turnover and high cost jobs.
  3. Machines and humans working relationship has been seen to improve productivity since emotional and intelligence challenges are addressed.

Gartner’s hype cycle model therefore structures down the stages of technology adoption and the best time for the adoption of institutions and organizations. These stages include; new invention to trigger technology, the climax of inflated expectations, trench of cynicism, and rise of clarification and area of stability of efficiency.

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