3. Which of these forces comprises unwritten, common rules and perceptions about relationships? 4. Which of these forces pertain to the availability, production, and distribution of resources in a society? 6. According to the Manager’s Shoptalk of chapter 2, which of the following is not in the top five contemporary management tools? 9. The nineteenth and early twentieth centuries saw the development of which management perspective? 10. Which of these perspectives emphasized a rational, scientific approach to the study of management and sought to make organizations efficient operating machines? 11. Which of these is a subfield of the classical management perspective that emphasized scientifically determined changes in management practices as the solution to improving labor productivity? 16. Which of the following is a bar graph that measures planned and completed work along each stage of production by time elapsed? 18. Which of the following is not a criticism of scientific management?

It does not appreciate the social context of work. It does not appreciate the higher needs of workers. It does not appreciate the careful study of tasks and jobs. It does not acknowledge variance among individuals. It tends to regard workers as uninformed and ignored their ideas and suggestions. 20. Which of these is a major criticism of scientific management? It ignored the social context of work. It ignored the impact of compensation on performance. It overemphasized individual differences. It overemphasized the intelligence of workers. It emphasized the social context of work. 22. According to Weber’s ideas on bureaucracy, organizations should be based on which of these? 23. Archies’ Antiques, Inc., is characterized by separation of management from ownership and by clearly defined lines of authority and responsibility. Labor is divided with clear definitions of authority and responsibility that are legitimized as official duties. Positions are organized in a hierarchy of authority, with each position under the authority of a higher one.

All personnel are selected and promoted based on technical qualifications. Administrative acts and decisions are recorded in writing. Management is the same as the ownership of the organization. 27. UPS is successful in the small package delivery market. 29. Mary Parker Follett contributed to which field? 30. The assembly line is most consistent with which of the following general principles of management? 39. Which of these refers to the management thinking and practice that emphasizes satisfaction of employees’ basic needs as the key to increased worker productivity? 44. Maslow’s hierarchy of needs started with which of these needs? 45. Tommy believes his employees are responsible, creative, and able to work with minimal direction. 46. Beth Brant, production supervisor at Trustworthy Tools Mfg., Inc. believes that her employees dislike work, avoid responsibility, and therefore they need to be controlled and directed. 47. According to Douglas McGregor, the classical perspective on management is consistent with which of the following? 48. The behavioral sciences approach is based on which of the following disciplines? 53. The teamwork philosophy is based in part on the assumption that five people working together can produce more than five people working individually. 25 reflects which of these?

57. In order to determine how to deal with a problem employee, Sharon evaluated the employee, the problem, and the context in which the problem occurred. She is applying which of the following perspectives? 58. A consultant who recommends the effectiveness of sensitivity training to every organization he serves is violating the basics of which of the following perspectives? 64. Which of the following refers to managing the sequence of suppliers and purchasers, covering all stages of processing from obtaining raw materials to distributing finished goods to consumers? 65. Which of the following uses the latest information technology to keep in close touch with customers and to collect and manage large amounts of customer data? 67. Jessica is a recent college graduate who is seeking a job that includes telecommuting, shared jobs, flextime, and organization-sponsored sabbaticals. Based on this information, Jessica most likely belongs to which demographic group? 69. Genex Dynamics is a ballistics company that uses the unity of command, scalar chain, and division of work principles. These are part of which management philosophy?

70. Matrix Dress Designs operates using the concept of empowerment, where employees act independently and with management facilitating rather than controlling workers. These qualities represent which management approach? 71. A key finding in the Hawthorne studies was which of these? 73. The Forestville Freeze is regionally known for its employee training programs. Managers at the Freeze conduct research to determine the best candidate interviewing techniques. This involves use of which management approach? 74. Within his role as a financial accountant, Roger uses the capital asset pricing model and other mathematical tools to help clients keep track of their finances. Which perspective or approach does Roger apply most at his work? 76. Which of the following refers to financial managers and others who base their decisions on complex quantitative analysis, under assumption that using advanced mathematics and technology can accurately predict how the market works? 77. From the 1950s until today, which management perspective has remained the most prevalent? 78. Georgia, an airline CEO, often looks for patterns of movement within the airline industry, focusing on the qualities of rhythm, flow, direction, shape, and networks of relationships. Georgia to see the structures that underlie complex situations within the industry and company. 79. After decades of being a manager, Jeffrey has learned that an organizational structure that is effective for one company is likely to be ineffective for a different company. This knowledge reflects which current management perspective? 3.4 defects per million parts. 81. Which of the following is identified as a recent trend that has staying power?

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