For the Case Assignments for this course, we will analyze the transformation that the Medicaid offices in NYC went through in the early to mid-2000s when they were found to be “failing.” To do this, Medicaid enlisted the help of a consulting firm to chart a course through change.
For this Case Assignment, you will analyze this change at the Medicaid NYC offices using the McKinsey 7S Model.
Isett, K. R., Glied, S. A., Sparer, M. S., & Brown, L. D. (2013). When Change Becomes Transformation. Public Management Review, 15(1), 1-17. doi:10.1080/14719037.2012.686230
Note: You will need to do additional research on the Medicaid offices in NYC to be able to complete this assignment.
Drawing on the material in the required and background reading, prepare a 5-6 page paper (not including cover and reference pages) in which you:
- Analyze the Medicaid Case Study using the McKinsey 7S Model.
- What limitations does the model have (if any), and how did they manifest in this particular situation? What should be done to ensure that when using it they do not impact your analysis / change project?
Keys to the Assignment
The key aspects of this assignment that should be covered in your paper include:
- Analyze the case study using the McKinsey 7S model framework.
- Thoroughly examine the seven key areas of the model.
- Identify in which box each piece of data that you find in the case study relates, and justify why.
- Discuss the limitations of the model in applying it to this case and what you would do to overcome / mitigate it/them.
Your paper will be evaluated using the following five (5) criteria:
- Assignment-Driven Criteria (Precision and Breadth): Does the paper fully address all Keys to the Assignment? Are the concepts behind the Keys to the Assignment addressed accurately and precisely using sound logic? Does the paper meet minimum length requirements?
- Critical Thinking (Critical Thinking and Depth): Does the paper demonstrate graduate-level analysis, in which information derived from multiple sources, expert opinions, and assumptions has been critically evaluated and synthesized in the formulation of a logical set of conclusions? Does the paper address the topic with sufficient depth of discussion and analysis?
- Business Writing (Clarity and Organization): Is the paper well written (clear, developed logically, and well organized)? Are the grammar, spelling, and vocabulary appropriate for graduate-level work? Are section headings included in all papers? Are paraphrasing and synthesis of concepts the primary means of responding to the Keys to the Assignment, or is justification/support instead conveyed through excessive use of direct quotations?
- Effective Use of Information (Information Literacy and References): Does the paper demonstrate that the student has read, understood and can apply the background materials for the module? If required, has the student demonstrated effective research, as evidenced by student’s use of relevant and quality (library?) sources? Do additional sources used in paper provide strong support for conclusions drawn, and do they help in shaping the overall paper?
- Citing Sources: Does the student demonstrate understanding of APA Style of referencing, by inclusion of proper end references and in-text citations (for paraphrased text and direct quotations) as appropriate? Have all sources (e.g., references used from the Background page, the assignment readings, and outside research) been included, and are these properly cited? Have all end references been included within the body of the paper as in-text citations?
Tips and Suggestions
Note the following tips and suggestions:
- You may use a simple diagram (such as a Fishbone diagram (Force Field Analysis) or a process visual) to highlight important factors. However, do not use the diagram in lieu of valuable analysis (or to take up valuable writing space) – it should be in addition to your paper of 5-6 pages of analysis.
- Just because you have written the minimum four pages does not mean that you have adequately covered the topic. Err on the side of more writing rather than less.
- Do not use every piece of data in the case.
- Include a cover page and reference page, in addition to the 5-6 pages of analysis described above.
- Include headings for all papers greater than two pages (basically all papers).
- Cite and reference all sources that you use in your work, including those that you paraphrase. This means include citations and quotation marks for direct quotes of more than five words, and citations for that information which you have “borrowed” or paraphrased from other sources.
- Follow the Student Guide to Writing a High-Quality Academic Paper.
Submit your paper by the end of this module.