In every organization, inputs of some kind (services, information, and/or products) are transformed into outputs (services, information, and/or products) on an ongoing, continuous basis, which are of value to internal or external customers. Operations management is the management of the transformation processes that generate these outputs.
For example, consider an automobile assembly plant. The parts are the inputs. The painting and assembly comprise the transformation processes. The finished vehicles are the outputs that are of value to customers.
Similarly, consider a business that prepares tax returns for its clients. The inputs are blank IRS forms, W2 statements, and other documents and information. The transformation processes are used to compile all of this information properly in tax return forms. The completed tax return is the output that is of value to customers.
For this assignment address the following:
- Identify a real-world organization with which you are personally familiar, or that you researched on the internet or in the CSU-Global Library. Describe operations management relative to this organization in terms of inputs, transformation processes, and outputs.
- Given that productivity is a ratio of some measurement of output to some measurement of input, what are two different ways in which productivity could be measured for your selected organization?
- What is one way in which productivity could be improved for this organization?