Reference the case “The ASDA Way of Working” on pages 16-23. At the end of each Unit, prepare a report that answers the pertinent questions regarding the Unit content as it pertains to this Case. The questions applying to Unit Four are:

 

 

 

 

 

a. What guidelines would you advise to reverse the failure of upward communication within ASDA? What leadership characteristics are needed to report customer information to upper management?

 

 

 

 

 

b. Describe a leadership development program you feel would be effective to keep managers aligned with customer needs and responsive to their staff’s needs.

 

 

 

Write a 5 page paper (1500 or more words) in APA format.

 

 

 

Below is a recommended outline

 

.

 

 

 

2. Cover Page (See APA Sample paper)

 

 

 

3. Introduction

 

 

 

a. A thesis statement

 

 

 

b. Purpose of paper

 

 

 

c. Overview of paper

 

 

 

4. Body

 

 

 

a. What guidelines would you advise to reverse the failure of upward communication within ASDA? What leadership characteristics are needed to report customer information to upper management?

 

 

 

b. Describe a leadership development program you feel would be effective to keep managers aligned with customer needs and responsive to their staff’s needs.

 

 

 

5. Conclusion – Summary of main points

 

 

 

a. Lessons Learned and Recommendations

 

 

 

6. References – List the references you cited in the text of your paper according to APA format.

 

 

 

(Note: Do not include references that are not cited in the text of your paper)

 

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