Frequently Asked Qestions

Order Process
Our Writers
Our Services
Confidentiality, Privacy, Guarantees
General Questions


Custom Essay Order Process

How do I order from

Ordering is easy. Just click here to visit the order page . Please make sure to provide your contact information so we can reach you if there are any issues with your order.

How do I upload files for the writer?

There are many easy ways to upload your files after your order is placed. You can upload files from your profile page on our website; send them via Live Chat to a representative; email them to with the order number included in the message, or fax them with the order number written on the cover sheet. Click here to view our contact information.

What if I don't have any references for writing the paper? Can you research for me?

If possible, we prefer you provide all materials you can. However, our writers do have access to online libraries and other resources, so they can perform research on your behalf.

How do I check the status of my project?

Simply login to your profile page on to see the latest status of your project. You may also message your writer directly or contact our support team for more information.

Can I get a draft from my writer?

Yes. Just make sure to include this when placing your order or ask your writer via our direct messaging system.

How long does it take to complete my order?

We always encourage you to place your order as soon as possible to give us ample time to do an excellent job. Based on our experience, we can deliver most orders within 24 hours.

How will my order be delivered to me?

You can either download the completed paper from your profile page on our website or request to have it emailed to you.

If my professor changes the instructions, can you adjust the order?

As long as the changes do not violate the original instructions of your order, we can apply amendments free of charge.

Our Writers
What credentials do your writers have?

We only employ the best writers - teachers, professors, and professional writers. We constantly monitor their performance to ensure they produce the best work possible.

How can I be sure the right writer is handling my project?

We have hundreds of writers on our team, consisting of experts in many subject areas. Writers have the choice of which projects they take on, and we approve the best writer of those interested in completing your order.

Can I communicate with the writer during my project?

Yes. We have a direct messaging system that allows for easy communication with your writer throughout your project. We also offer 24/7 customer service, so you can contact our support team at any time.

Our Services
What services do you offer and at what prices?

We provide custom academic writing, editing, proofreading, and formatting services for students at all levels and in all subject areas. Our pricing is based on how quickly you need the assignment and which level of writer you choose. For most Pre-Bachelor and Bachelor assignments, our Standard Quality writing service will do. Premium Quality writing services are ideal for assignments at the Bachelor and Master's level. Platinum Quality services are for those seeking a Master's , MBA, or highly specialized degree, such as Law or Finance.

Can you write my essay, term paper, or dissertation?

Absolutely! We have a team of professional writers, researchers, and editors who can take on projects at all academic levels and in any subject you desire. We have the experience you need to get the project done right.

Confidentiality, Security, Guarantees
Can you meet my deadline?

We guarantee deadline delivery, but it is essential that your order is placed correctly and you provide all relevant details and information needed to complete the project on time.

How do you verify that my paper is 100% original?

Every order is scanned using the latest anti-plagiarism software available to ensure your paper is completely original. We have no tolerance for plagiarism, and if any writer is caught violating this policy, they will be terminated immediately.

Are your services guaranteed?

Your satisfaction is our top priority. We guarantee it.

What if I am not happy with my paper?

We want to do whatever it takes to keep you satisfied. We will always help you with any revisions. You can request an unlimited number of revisions free of charge within 14 days of order completion. Just press the Request Revision button on the order page from your profile page, fill in any instructions, and place your revision order. Make sure your requests do not violate your original order instructions or our Terms and Conditions.

Will you maintain my privacy?

Yes. Maintaining your privacy is our top priority. We do not trade or sell your personal information, and we guarantee total confidentiality for you.

Can I order securely on your website?

We use industry standard data encryption to protect your credit card and personal information. Our transaction process is insured up to $10,000 by the Comodo Group. Order securely from!

General Questions
Do you offer any discounts?

Yes. Check out our discounts page for more information.

Why should I choose

We are committed to providing the best quality academic writing service on the web. We promise to always deliver 100% original content - no pre-written papers. We also offer 24/7 customer support, so someone is always here to take care of you. Our writers are the best in the business, and they all are professionals holding PhD or MA degrees.

Can I place a large order with a short deadline?

Some very large projects simply cannot be completed up to our quality standards in a short time frame. Please place your order as soon as you can to avoid any complications. If you have questions, contact our customer support team.

What is your refund policy?

We offer a 100% satisfaction guarantee. If you are not completely satisfied with your paper, request free revisions within 14 days (30 days for dissertations and thesis). You can also request a full refund in writing within 3 days of the completion of your order. We are committed to your satisfaction!

Is your company registered in the US?

Yes. We are registered as a business entity. Our headquarters are in Nottingham, Nottinghamshire, NG5 7PJ, and we maintain many offices throughout the country.