1. What is this kind of consumer fraud called and what consequences would there be if no action is taken?
2. What actions would you suggest Maya take to solve the problem? Be specific in steps of the actions.
3. What actions would you recommend Maya to take after the problem is resolved?
There is no requirement for the number of words or pages, as long as you fully and clearly analyze the case.
Before you answer the questions, there is a very useful information source I’d like to recommend: