Discuss the following points regarding the total quality management concept:

  • Discuss personal experience in regard to quality improvement programs.
    • If you have no experience, you should gain some from friends or work colleagues or—as a last resort—news articles.
    • If news reports are used, references and in-text citations must be provided.
  • What has led to the more comprehensive strategic view about total quality management?
  • What impact did the quality improvement program have on the company or organization? Please provide specific examples demonstrating the impact.
  • Why do some quality initiatives fail?

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