Information System Project
Information System Project
The number of employees Taste of India has is 7 employees and the car they use for delivery is Toyota Corolla it costs $8000. The website of the
restaurant is http://www.shafiqstasteofindia.ca/. The website has menu and about section also the hours. So you can paraphrase the greek restaurant
to the indian restaurant based on the information in this order and the website of the restaurant.
– In consultation with the organization, clearly identify at most three threats/opportunities
for the organization that can be addressed/exploited by some type of computer-based
– Identity at least three realistic information systems that you feel will sufficiently address
– Prioritize your solutions, justify each with respect to benefits, costs, feasibility,
implementation, and so on, and make a clear recommendation for a particular
information system. Bear in mind the managerial, organizational as well as
– Please include diagrams. You could the idea of the diagrams from another sources.
Two samples of the project the professor has attached, and they are attached too in this order.
The greek restaurant project has been handed in last year to the same professor, so please make sure to do not look alike. And please Follow the
instructions and the samples.
the restaurant has opened in December 20, 2006
1. Company Background:
(A) Case Study Perspective: The purpose of this case study is to analyze the systems of information and processes that companies use, and how they
are implemented. It is an established fact that information systems constitute the structure of an organization. Moreover, the main ingredient of an
information system is data because an information system cannot be employed without the data. An organization needs a useful and efficient
information system in order to sustain. In this case study, the “Favorite Greek restaurant” will be studied for its information system and the
threats that this company is subjected to. Finally, ways to address the challenges will be discussed. Several factors play their role in the success
and growth of a restaurant like convenience of location for the customers, an appealing menu, sufficient funds, good management, recruitment of
competent staff, and proper scheduling. Management needs adequate amount of inventory, budget operational expenses, and cost effective supplies to
make a restaurant prosper and its business profitable. An efficient information system helps the management achieve this. Information systems are
definitely any organization’s backbone since they offer information that users can use to enhance their efficiency and productivity at work. Users
also use information systems to have quick access to the data needed for making such decisions as the items to be restocked or excluding a drink from
the menu because it does not sell. Information systems play a critical role in the management of a restaurant’s daily functions. Managers can use
adequate information systems to keep track of the sales and expenses to help a company minimize its costs and plan for the future costs well in
advance. (B)Resturant Background: The owner and the CEO of the Favorite Greek restaurant is George. George operates the whole business and is the
major decision maker as well as the main chef. Kitchen is managed by the chef. The chef oversees how cooks prepare the meals, performs inventory
checks, and places the order for drinks and food items with the suppliers. An assistant manager runs the entire restaurant which includes developing
schedules for the servers, dealing with the complaints of the customers, and closing the restaurant at night. Orders are taken and meals are served
to the customers by the waiters and waitresses.
The Favorite Greek restaurant founded in May 2006 exists on 360 George Street North, Peterborough, ON. This restaurant that offers lunch and dinner
has 14 employees in total. The restaurant also contains a bar to serve different sorts of drinks and alcoholic beverages to the customers. Many
customers visit the restaurant on major events and festivals in the town, and the business of the restaurant flourishes. Customers get a great dining
experience at the Favorite Greek restaurant. It is an ideal place to visit because of its vibrant ambiance, variety of meals, and friendly staff
members. Both locals and tourists can easily access the restaurant since it is located in the heart of downtown Peterborough.
2.The Favorite Greek’s Information System Architecture:
(A)Current IS (information system) The Favourite Greek restaurant uses three information systems to run its operation. The first system used is
called Maitre’D. It is the most crucial tool needed to control the administration and management aspect of the business. Maitre’D is one of the
leading provider of most restaurant POS software around in around the globe. It offers a variety of solutions to simplify restaurant and hospitality
management systems. There are lots of big companies that are using this system. The program simplifies the order taking process and makes it easier
for the management to handle. It sends all of the inputted information to both kitchen and bar. For instance, when a customer finish his/her order
all of the info would be taken to the right section, the food selection is sent to the kitchen and drinks would be sent to the bar. This program also
keeps track of the level of inventory and other operational supplies that are used by all staff. It keeps detailed records of cash and credit card
transactions. The benefit of this is is to reduce time and costs. Figure :1 depicts the Maitre’D information system and how it functions. It helps
keep track of items bought by customers. Moreover, The restaurant have chosen to use “Excel” spreadsheet program as their third system;to organizes
and calculate multiple activities that includes: inventory, profits, and supplies.
The Favourite Greek has multiple devices: main computer that serves as POS, and three printers. Each device has a specific task to perform, along
with a with separate authorization capabilities. waiters/waitress input the orders into the device on touch screen and the information is sent
directly to either the kitchen or bar printer to be taken by the cook or bartender. Then, the main printer then creates an invoice of that order. The
most vital part of the system is the main computer, which is considered a server. It provides a great deal of detail about sales and orders, which in
turn assists the manager to monitor the activities of the business. The main system printer produces another hard copies of the sales made from from
orders. These copies is passed onto the government for tax purposes. The accountant gathers the figures from the main system, and transfers them into
Microsoft Excel to calculate the revenues and expenses of the restaurant in order to prepares the financial statements as shown in figure: 2. Hence,
Excel is The Favourite Greek’s only accounting method. In case of crisis or emergency to main system , hard copies of orders becomes the only method
to gather sales information. Maitre’D
Emergency plan to calculate pro?t
(B)The Favourite Greek mission: The mission of the favourite greek restaurant is to provide to the customers with the best dining experience by
offering high quality of food and beverages, Our satisfaction comes when we see the joy that our cuisine brings to you and your family in very
convenient environment. (C)Competing with competition: Based on the experience of George Vassiliadis; the CEO of Favourite Greek restaurant, we found
that Maitre’D POS software is one of the most important and widely used restaurant software in Canada and global wide. Prior to owning, he worked in
3 separate restaurants, all of which used the same software. After conducting some research, we discovered that many establishments,
including his competitors, use Maitre’D. Some of the big users to this system includes: Duke’s Chowder House, Baskin Robbins, Pita Pit and many more.
(D)Meeting Industry Demand: POS software completes orders in real time in order to provide quick service and satisfy customer demand. It is an ideal
solution for businesses seeking a fast information system. It is simple to use. Workers do not require intensive training to use it. Orders are
instantly sent to the kitchen. When dining at a restaurant, customers expect high quality food in a timely manner.
(E)Emergency Plan: The safety of information is not 100% guaranteed. The Favourite Greek’s manager takes this fact seriously and has prepared an
emergency plan to ensure that the restaurant can function in the event that a crisis occurs. If the issue is a low risk , such as water damage to one
of the server’s devices, the other two can be used until the software provider can repair it. If the system breaks down completely, they contact the
POS software provider immediately for assistance. Unfortunately, it takes a day for support personnel to look into a problem. This can halt
operations and temporarily stop business. This leaves The Favourite Greek restaurant with no choice but to ring in orders and tally expenses the old
fashion way. Receipts and expenses must be recorded by hand until the POS provider fixes the problem. (F) Advantages: There are many advantages to
using POS software. Aside from it being easy to use, it keep track of orders placed and what meals and beverages are most popular. The information
gathered by this software assists managers with stocking the right inventory. It can also be used to monitor the performance of servers based on the
number of orders each one places. It can also give managers an idea of how many meals are Maitre’D
System ordered during a certain time of day, which will assist them with scheduling the right amount of people. For example, if most meals are
ordered during the evening, the manager can schedule more workers during that time. POS is one of the most valuable software used for managing
restaurants and placing orders. By quickly delivering the necessary information to the right place, the restaurant is able to satisfy customers with
speedy service. Excel, which is another system used by the Favourite Greek restaurant, is an inexpensive application used to calculate numbers, as
well as create graphs, charts and tables. Month to month sales and expenses can be compared.
(G)Disadvantages: These problems pose certain problems. While the POS software offers different kinds of benefits to the restaurants, its IT system
is weak. It is exposed to the risk of virus attacks and natural disasters like any other information system. Unfortunately, there is no formal way in
the POS that can help address these issues other than reaching the service provider. Another issue faced by the Favorite Greek restaurant is the use
of unprofessional software for accounting because of which, some very important decisions are overlooked. The information provided by the POS and
Excel is insufficient to create financial statements. Some solutions to the security issues faced by the Favorite Greek restaurant will be discussed
Problems 1- No backup or recovery system to store data in case of emergency or crisis. 2- Traditional way (old style) for taking table reservation.
interruption to servers helping dinners, long wait in answering calls. 3- No Online ordering system Urgency ASAP Rank 1 Solution – Buying
professional backup system to store all data on daily basis with secure encryptions . – Adding plug-ins/add-ons on their website in order to book
– Buying used care and getting services from provides to create an online ordering system.
(A)Threat #1: The weak IT system used by The Favorite Greek restaurant is one of the threats to any organization’s success. There is no backup and
recovery system in place to save their information in the event of an emergency.The main system is installed at a home computer level; therefore it
lacks the high processing performance of the average business software. Retrieval of information is slowed down and storage is limited. In the event
that the main system fails or shuts down unexpectedly, any information inputted at that given time is lost. When questioned about the lack of a
backup and recovery system, the owner stated that due to security purposes, all records are kept in one place.
Solution #1: Data is considered to be the history of a company. Not only does it help keep track of inventory, sales and expenses, it allows managers
to make forecasts about future costs. In order to safeguard data in case of an emergency and overcome the threats faced by The Favorite Greek, the
restaurant should invest in a backup system. It should be embedded into the main IS with an acceptable server level to process Greek’s data properly.
We recommend a server that serves as a host for the main information system with high performance processing called PowerEdge T310, which is made by
DELL. This server ensures that all data is in one place, which facilitates quick retrieval and safe storage. If The Favorite Greek wishes to take
additional steps to ensure the safety of valuable data, they can invest in a backup server called an LTO-3-080 Tape Drive which is also made by DELL.
It has the capacity to store up to 400 GB. This facilitates the storing of long-term data. (B)Threat #2: Another threat that The Favorite Greek
management faces is that they do not have an online reservation of tables for the customers. Nowadays, The restaurant is using phone booking which is
disruptive for the dinners, sometimes. To illustrate this, a customer may call the restaurant and no one answers the phone because they are busy
serving other customers. Hence, they might lose some customers during rush hours. Solution #2: Obviously, the good solution for this problem is that
The Favorite Greek should add an online reservation on their website( as shown in figure 3). Adding a link for booking on their website will not cost
them no money. Instead, they are going to gain more customers because they provide this service for their customers’ convenience.
(C) Threat #3: Last threat that faces The Favorite Greek is that they do not offer a home delivery service. The problem with this is that the
business may lose a potential number of customers who prefer to make an order from home either through phone or online order. Consequently, customers
dissatisfaction might occurs. Solution #3: Offering an online and phone ordering will avoid this problem. For example, other competitors such as
Boston Pizza offers an online order where customers can go to their website and set their delivery orders. This is a very convenient way to
attracting more customers as well as getting more income to the restaurant. In order to do this, The Favorite Greek needs to hire an employee for
delivery; and they may pay around 10.25$ per hour. In
addition, buying a used car for delivery is going to benefit the restaurant itself. For instance, putting a sign on the delivery car is a great way
to advertise the business wherever it goes; and the sign should display the business name, a description of the service, the phone number, and the
website address as well.
4.Benefits and Implementation
A)PowerEdge T320 server & PowerEdge T320 Implementation: 1- Hire an employee with a strong technical background. 2- Provide training for the new
employee and current workers. Benefits: 1- Increase safety in the information system . 2- Ensure that all informations are saved. 3- Securing data,
tracking sales and revenues and increasing storage space
B)Online Reservation Implementation: 1-Takes about few minutes from website administrator . 2- Delegate this task to one of the employees to take
care of the reservation. Benefits: 1- Very convenient for customers. 2- Employees do not have to worry about answering phone calls during rush hours.
C)Online ordering system
Implementation: 1- Establish an online ordering on the website. *Menu Drive 2- Purchase a used vehicle for the delivery service. 3- Hire a driver for
the delivery service. Benefits: 1- Attracting more customers which leads to increase in revenues. 2- Customer satisfaction. 3- Getting a competition
These enhancements will increase customer service by providing fast service.
# 1 2 3 4
Items Dell-PowerVault LTO-3-080 Tape Drive (backup system) Dell-PowerEdge T320 (server)+ Microsoft Windows server system 2012 *Menu Drive – Online
ordering system /year Hyundai Accent 2008 -Used (Delivery Service)
Price $920.00 $1,199.00 $828.00 $5,000.00
Add-ons/plug-ins for online table reservation Estimated total
This case study was taken by interviewing George Vassiliadis, the CEO and owner of Favourite Greek restaurant. The group had 3 meetings with a total
of one hour per meeting. All of the informations in this report were gathered based on different questions that the group came up with. Below are
some of the questions that were asked: 1. 2. What is the The Favourite Greek background? When did it open in the city? Brief summary Does the owner
have other restaurants in the city? How many?
3. What is the structure of The Favourite Greek? And How many? (chef/cooker, waiter, casher, driver..etc.) 4. Do they have more than one
branch/location? Does they follow the same structure as the main branch/location? If not, please explain!
5. What is the current IS (Information System) that The Favourite Greek using? And how many devices they are using? (Includes database, backup
storage, handheld devices, desktop computers, casher machines, printers, security cams…etc.) *Notes: When a customer comes and wants to order
something, what are the steps to take orders, recording and storing daily sales/supplies, recording list of suppliers, tracking inventory, delivery
orders …etc. 6. Do they have an emergency plan for IS (Information System) in case the current plan failed, and or in crises? E.g. Having backup
systems…. 7. Does The Favourite Greek have any threats/opportunities with current IS? How? 8. Do they have an official website, and if they have an
online order system? E.g. Orders for pickups, or reserve tables …etc. 9. Are you aware of what your competitors have in the case of IS?
References Dell. Poweredge t320 tower server. Retrieved from http://www.dell.com/ca/business/p/ poweredge-t320/pd Menu drive. (n.d.). Retrieved from
Vassiliadis, G. (2013). Favorite greek restaurant.
Index Overview of the online ordering system:
Create an online menu in minutes Build your online ordering, or have MenuDrive build it for you. No HTML or programming knowledge is required. You’ll
always have easy and full control. Control Panel
With MenuDrive’s intuitive control panel, you can control every aspect of your online menu and orders. Manage one store or hundreds all from the same
account. Menu Builder An easy step-by-step menu builder will guide you through the setup process. You can create unlimited menus, items, and
modifiers with simple point and click. Items: A simplified interface to add your items. You can upload photos and set restrictions like how many can
customers order and when. Create Modifiers: With a robust modifier builder, you can create powerful and streamlined forms in a few clicks. Your
customers will enjoy ordering from an intuitive and interactive menu. Update Your Menu: Need to change a price or add items? No problem. Your menu
can always be accessed from your account for editing later. Store Design Your design, your way. We give you all the tools to make your online menu
stand out and create a great first impression. This will ensure your customers have a seamless and enjoyable experience when ordering from your
website. • Upload Background, Header, and Footer images. • Match the colors of your site to your brand. • Display an Advertising Banner throughout
Specials and Coupons Nothing creates a sense of urgency like a great promotion. Whether it’s Specials or Coupons, MenuDrive makes it all possible and
easy to create. We have one of the most robust coupon builders in the market. • Specials menus with ordering rules • Time-limited coupon campaigns •
Dollar or percentage discounts • Restrictions on usage and order amounts • Public or private access • Customer linking • Menu item tagging Accept
Payments Accept payments using 5 major pre-integrated payment gateways such as PayPal Payflow,Authorize.net, Mercury Payment Systems, iTransact and
PayLeap. Payments are sent directly to your processor and then deposited into your funds automatically. You can even setup multiple payment options
for shoppers like Cash, Credit Card, and House Account to give your customers confidence and ensure you never lose a sale.