Question description

2 page summary based on this format outline on the
marketing article below Research Articles
OUTLINE
Research Problem,Research Theory,Methodology,Hypotheses
Instruments ,Sample ,Findings ,Implications,Future Research
A Reexamination of the Determinants of Customer Satisfaction
– Spreng, Richard A, Mackenzie, Scott B, Olshavsky, Richard W.  Journal 
of Marketing , Chicago: July 1996. Vol. 60, Iss. 3;  p. 15 – 33

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