UK Best Essays: Trusted Essay Writing Service & Essay Writer Write My Essay For Me 40% OFF at

Organizational Psychology – Empire Essays

This case deals with the development of a comprehensive performance appraisal and management system that Dr. Amy Carver and her team designed and implemented for Wachovia Bank. Dr. Carver received her Ph.D. in I/O Psychology in 1992 from Rice University. At the time of this case, she was Senior Vice President for Organizational Effectiveness for Wachovia Bank.

One of the concerns Dr. Carver had when she got to Wachovia was that they did not have a common performance appraisal and management system. Each year supervisors filled out evaluations, but there were no consistent standards and raises were not closely tied to performance. To remedy this, Dr. Carver and her team put together a comprehensive system that became part of the management/supervision system of the organization. This system tied together annual performance reviews with goal setting, employee development, and supervisor coaching.

The system runs on an annual cycle beginning in December. The evaluation portion, which involves both employee self-appraisal and supervisor ratings, is entirely Web-based. Each employee-supervisor pair logs onto the company computer system to complete evaluation forms. These forms are focused on the match between the employee s competencies, as displayed for the year, and the organization s competency model for that position. This model, which was derived from a job analysis, is a specification of the competencies and skills needed for doing the job. When both employee and supervisor are done, a report is automatically generated that highlights areas of disagreement, and this becomes the basis for a face-to-face discussion.

Around the first of the year, each supervisor meets with each subordinate to discuss his or her performance and to agree on goals for the upcoming year. These goals specify not only what is to be accomplished but also how it is to be done, thus providing a balanced emphasis on both work quality and quantity. The Web-based system sends e-mail reminders to each supervisor at quarterly intervals to conduct required coaching sessions with subordinates to provide feedback about competency and goal progress up to that time of the year. Goals for the future of the system include linking raises each year to performance and making the salary system part of performance management. As you can see, the Wachovia system goes far beyond just completing the usual report card on every employee each year. (Spector, 2006 p.103)

Spector, P.E. (2006). Industrial and Organizational Psychology: Research and Practice (4th ed.). New York: John Wiley & Sons, Inc.

Use the following discussion questions to guide your discussion of this case study:

1. Do you think you would like working in a company with this sort of performance system? Why or why not?
2. Why would a company like Wachovia invest so much effort into performance evaluation?
3. Why are managers required to provide quarterly coaching sessions? Isn t a once-a-year system enough?
4. Do you think goal setting will increase employee motivation and performance?

"Do you need a similar assignment done for you from scratch? We have qualified writers to help you with a guaranteed plagiarism-free A+ quality paper. Discount Code: SUPER50!"

order custom paper
The World's Best Writers

Unlike other essay writing companies, we don’t just use any writers – we use the best of the best. Every writer is not only directly qualified in the subject they write for, but has been through and understands the challenges and difficulties of Higher Education.

Every writer is hand selected by our team to produce the best piece of work possible. We simply won’t settle for less.

18 Years in Business

Ever since we started back in 2003, we’ve led the industry from the front, setting trends and smashing expectations. We were the first company in the world to offer you guaranteed 2:1 and 1st class work and we’re one of the few companies located in the UK.

Why don’t you come and say hello?

We Love Writing

At UK Best Essays, we’re proud to know exactly what goes into making an awesome essay. We’ve dedicated over 14 years towards becoming experts in all things academic – from essays, assignments and coursework, through to dissertations, exams, reports and reflections.

While others come and go, UK Best Essays has grown and developed into one of the world’s leading academic support companies. Got more questions about our services? gif maker 3 1

© 2022 All rights reserved. UK Best Essays is a professional writing service that provides original papers. Our products include academic papers of varying complexity and other personalized services, along with research materials for assistance purposes only. All the materials from our website should be used with proper references.