This is a Real Estate Project.


Read the “Corporate Solutions at JLL” case study and answer the below questions.


  • What advantages and/or disadvantages does a single point of contact at a service provider have for Bank of America (BofA)?
  • What are the advantages and disadvantages of restructuring Jones Lang LaSalle (JLL) to create a corporate real estate services/account management function?
  • Should the account management function be a cost center or profit center? Why?
  • Should Peter Barge recruit an internal or external candidate to be the BofA

    account manager?

  • Based on your previous discussion of advantages and disadvantages to client and

    JLL, do you recommend JLL to restructure and for BofA to work with JLL as single service provider?

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