Community Property Manager: What Common Signs Point to Management Issues?

The management of a community is a task often taken on by a homeowner’s association board, volunteers, or a professional service company. The responsibilities of a property manager can be rigorous depending on the number of homes or condominiums being supervised. It is difficult for inexperienced individuals to know the legal processes which must be followed during renting or selling of these properties. Many regulations are in place directly regarding leasing residents. One wrong decision can lead to undesirable legal matters. A community property manager is an experienced individual who can take on both legal and daily matters to assist the association or owner in property operations. Any group already utilizing these services may know the direct benefits received. It is important to perform intermittent evaluations of site manager performance.

Condominium Management: Judging the Managers Performance

Condominium management must be reliable to be beneficial. How can an owner or association judge a manager’s dependability and professionalism? Start by referencing filed complaints made by tenants. Have individuals been mentioning a poor attitude? Is maintenance being neglected or not of the expected quality? Do inspections seem to be performed at infrequent intervals? Other signs which point toward lack of professionalism are phone calls that go unreturned and unresolved fee delinquencies. These all point to bad management of the condominiums.

The association board and the manager can become more aware of the exact responsibilities by referring to the detailed service agreement. The agreement needs to be sharply defined to avoid later conflict due to service dissatisfaction. If it is not, these types of issues will be unavoidable. The board or owners should accept nothing less than exceptional professionalism and performance. However, it is important to remember that a manager might have to set limitations to make the job achievable. Clearly identifying tasks initially keeps everyone on track, and the supplying of documentation can be used as a point of reference in the future.

Evaluate condominium management performance by comparing handled tasks to those outlined in the agreement. Work can become overwhelming for the manager if maintenance, calls, meetings, and tenant correspondence is not specified in the agreement. When a supervisor is doing all they can and there is too much to handle, some associations form committees to handle processes such as minor maintenance. These committees can further communicate with the onsite manager to discuss current issues which may need additional follow-up.

The source of management complaints must also be considered. A tenant who does not like the forced collection of dues may file a complaint because of their dissatisfaction. If the management professional was within policy and showed respect, then the complaint should not be a concern. Supervisors who are continually rude to tenants are an issue. Lack of professionalism is one issue which must be resolved quickly. Widespread complaints are also a sign of problems. Typical complaints often involve maintenance or attitude, but more serious issues need to be recorded with cited examples. Bad community property manager performance should be brought to the attention of the service provider. They can go over the documented issues and attempt to improve manager performance or offer alternative solutions.