PART ONE

View the Malcolm Gladwell video, Malcolm Gladwell on Innovation, about today’s customers desiring partnerships. How does employee empowerment aid in building partnerships between companies and their customers?  Provide an example from your experience as an employee or customer.  Construct your answer from the theories you’ve learned.

 

 

 

PART TWO

 

Evaluate the importance of organizational learning.  Provide examples of how learning and change can impact one another.

Leave a Reply