The Director of Sales, Jorge Muñoz, has approached you to recommend training for new sales representatives.

In the form of an e-mail, identify the training objectives and the audience analysis that you will recommend to Mr. Muñoz.

To help you identify the type of work Sales Representatives perform, check out the Occupational Outlook Handbook published by the US Department of Labor – Bureau of Labor Statistics (using the Resources in Course Materials). Perform your search by job title or by using an alphabetical search.

NOTE: In the e-mail you need to identify the training objectives (what they will know when they are finished) and your audience analysis. So, you first need to identify the KSAs (so identify your source with in text citations and a matching reference). summarize the KSAs.

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